Welcome to Parazi Associates, operated by PARAZI ASSOCIATES PRIVATE LIMITED ("we," "us," or "our"). This Refund Policy outlines the terms governing the use of our payment gateway services. By accessing or using our platform, you confirm that you have read, understood, and agreed to these terms. If you disagree with any part of this policy, please refrain from using our services, as compliance with these terms is required for platform access.
Eligibility for Refunds
Refund requests may be considered under the following conditions:
- Duplicate Charges: If your account has been charged more than once for the same transaction, you may be eligible for a refund.
- Unauthorized or Fraudulent Transactions: If a transaction was conducted without your consent or fraudulent activity is detected.
- Failed or Incomplete Transactions: If your payment was successfully deducted, but the corresponding product or service was not delivered.
To be eligible, refund requests must be submitted within 48 hours of the transaction date. Requests made after this period may be declined at our discretion, as verifying transaction details becomes increasingly challenging over time.
Refund Request Process
To initiate a refund, you must provide the following details through our designated support channels:
- Transaction Details: Specify the transaction amount, date, and transaction ID to help us locate and verify the payment.
- Reason for Refund: Clearly describe the issue that justifies your refund request.
- Supporting Documentation: Include any relevant evidence, such as receipts, email correspondence, or screenshots, to facilitate our assessment.
Refunds will be issued in the original transaction currency and amount unless stated otherwise. Once we receive your request, we will thoroughly review the provided information to determine eligibility.
If approved, refunds will be credited back to the original payment method within 5-7 business days. However, processing times may vary depending on the policies of banks and payment providers involved in the transaction.
Non-Refundable Transactions
Refunds will not be granted under the following circumstances:
- Requests Submitted After the Deadline: Refund requests made beyond the 48-hour eligibility period will not be accepted.
- Successful Delivery of Products or Services: If the product or service has been successfully provided as agreed, a refund will typically not be issued.
- Violations of Terms and Conditions: If the transaction was associated with any breach of our platform policies, including fraudulent activity or misuse.
- Fraudulent or Deceptive Refund Requests: If a refund claim is suspected to be fraudulent or misleading, we reserve the right to deny the request at our sole discretion.
Parazi Associates reserves the right to reject any refund requests that do not meet the outlined criteria, and we assume no liability for issuing refunds in such cases.
Third-Party Payment Processors
Refunds are subject to the policies and processing timelines of financial institutions and third-party payment providers facilitating the transaction. While we strive to assist with refund requests, we cannot be held responsible for delays, rejections, or decisions made by external entities.
Users are advised to review the refund policies of their respective banks or payment service providers, as their terms may differ from ours.
Policy Modifications
We reserve the right to amend or update this Refund Policy at any time at our sole discretion. Changes may be made to ensure compliance with evolving legal requirements, industry regulations, or business needs. Any updates will be published on our website, and the revised policy will take immediate effect for all new refund requests.
It is the responsibility of users to periodically review this policy to remain informed about any modifications. Continued use of our services after a policy update signifies acceptance of the revised terms.
Contact Information
For inquiries regarding this Refund Policy, assistance with refund eligibility, or to submit a refund request, please contact our support team at info@paraziassociates.com. Our team is available to provide guidance and address any concerns.